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Level 2 People & Culture Apprenticeship
Customer Service Practitioner
Apprenticeships in customer service are an excellent way to create a solid foundation for your career in a huge range of job roles within the NHS.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
You will learn how to understand your customers, learn in-depth knowledge about your business’s products and services, effective communication and influencing skills and how to deal with conflict and challenge.
Duration and Entry Requirements
- 12 month apprenticeship + 8 weeks EPA
Level 3 People & Culture Apprenticeships
Business Administration
Business Administration
Business Administration
Suitable for employees in business roles which include administration tasks, our Level 3 apprenticeship enables you to gain a professional qualification and develop your skills and knowledge while you work. Depending on the job role, your tasks will vary greatly and could include preparing notes, producing documents, organising events, setting up and maintaining filing systems, using software packages, monitoring risk and administering budgets. You will be required to work independently and/or as part of a team and will be involved in developing, implementing, maintaining and improving administrative services. You will develop key skills and behaviours to support your own progression towards management responsibilities.
HR Support
Business Administration
Business Administration
The role of HR support includes handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.
They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.
Recruitment Consultant
Recruitment Consultant
Recruitment Consultant
A recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:
- Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals
- Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals. This may include identifying those with transferrable skills with the capacity to move from the legacy carbon economy into a green economy job.
- Developing and manage client or candidate relationships to ensure high levels of customer satisfaction and quality standards
- Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to
Team Leader/Supervisor
Recruitment Consultant
Recruitment Consultant
This programme is ideal for Team Leaders, Supervisors and Managers who need to support, manage, and develop their people.
It will cover all the essential knowledge, skills and behaviours that are required to be a successful modern-day manager and is ideal for those who have had little or no formal management and leadership training in the past.
In addition to your Team Leader or Supervisor Apprenticeship, you will also complete the ILM Level 3 Diploma for Managers. Part of the City & Guilds Group, ILM is the UK’s leading provider of leadership, management and coaching qualifications. Every employee undertaking a Level 3 Team Leader or Supervisor apprenticeship with us will also receive a free Institute of Leadership and Management Studying Membership for the duration of their training.
Level 4 People & Culture Apprenticeship
Employability Practitioner
The broad purpose of the occupation is to work with individuals (service users) who are distanced furthest from the labour market, helping them to address and overcome obstacles to securing suitable and sustainable employment. Employability Practitioners may specialise in working with a specific group of service users and will devise strategies to address and overcome the multiple and complex barriers to employment, and to improve their employability prospects, with the end goal being to find employment or to progress in work if they are already employed. This requires a broad appreciation of the types of public services, community offerings and funding streams available and an understanding of how these fit together so that they can put in place a bespoke plan of support that takes a holistic approach to the whole service user. Employability practitioners will be aware of the growing green economy with the UK Government’s commitment to moving to net zero carbon emissions by 2050 and the impact this has for current and future employability needs.
Level 5 People & Culture Apprenticeships
Operational/Departmental Manager
Operational/Departmental Manager
Operational/Departmental Manager
This apprenticeship is ideal for managers who run departments, other teams, or projects.
It’s aimed at middle-level and senior managers who need to achieve department or operational goals and objectives. If you’re moving up into a senior management role, or are already in a senior management role and want to be recognised formally for your leadership skills and expertise, this apprenticeship can help you get there.
It will cover all the essential knowledge, skills and behaviours that are required to be a successful modern-day department head/operations manager.
In addition to your Operations or Departmental Manager apprenticeship, you will also complete the ILM Level 5 Diploma for Leaders and Managers. Part of the City & Guilds Group, ILM is the UK’s leading provider of leadership, management and coaching qualifications.
Coaching Professional
Operational/Departmental Manager
Operational/Departmental Manager
Whether you’re an aspiring coach or looking for ways to develop your existing coaching skills as a manager, then our Coaching Professional Level 5 apprenticeship will be a good fit.
Coaching is a key skill that will develop your people and enhance your organisational culture. A coach works with their people to engage, motivate and enhance their professional performance.
This apprenticeship will teach you to work with a wide range of individuals and teams across organisations, to empower and engage with them to enhance their professional performance.
Coaching is a way of leading in a non-directive manner, helping people to learn through deep listening and reflective, open questions rather than instructing, giving advice or making suggestions.
Level 7 People & Culture Apprenticeships
Senior People Professional
Senior People Professional
Senior People Professional
The broad purpose of the occupation is to improve people practices in organisations in order to drive organisational performance and effectiveness. Senior People Professionals are the in-house experts in people, work and change. They champion the people agenda to create working environments and cultures that help get the best out of people, delivering great organisational outcomes. They may be involved in the transitions of an organisations workforce to a sustainable, ethical, or net carbon zero focused model in order to fight climate change.
In their daily work, an employee in this occupation interacts with a range of stakeholders across their organisation, creating medium to long-term value for a wide audience. In larger organisations, they may be part of a wider specialist team. They may also lead a team of HR/L&D/OD consultants/advisers. In smaller organisations, they might be solely responsible for the entire people agenda and report directly to the organisation lead. At this level, Senior People Professionals are ambassadors for their organisations and will typically have wide-ranging networks and need to interact with a wide range of internal and external senior stakeholders.
Senior Leader
Senior People Professional
Senior People Professional
Senior Leaders are a key component of all types of business model where there is a workforce to lead, manage and support. The broad purpose of the occupation is to provide clear, inclusive and strategic leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation’s Board (or equivalent). In a smaller organisation they are also likely to contribute to the execution and achievement of these strategic objectives. A Senior Leader influences at a higher organisational level, including sometimes at Board (or equivalent) level, and sets the culture and tone across their area of responsibility. They may work in varied environments including in an office, onsite, or remotely and demonstrate a high level of flexibility and adaptability to meet the needs of the organisation.